Loss, Damage, and Equipment Protection

From the moment equipment arrives at your location until it is received back by Skorppio, you are responsible for its care. That includes keeping it in a suitable operating environment, using it within published specifications, and returning it in the same condition it shipped — normal wear excepted.

If equipment is lost, stolen, or damaged beyond normal wear during your rental, you may be responsible for repair or replacement costs up to the full replacement value of the hardware.

Normal wear includes minor cosmetic marks from everyday use — small surface scratches on chassis panels, light scuffing on case exteriors, and similar signs of standard professional use. Normal wear does not include cracked screens, bent chassis, liquid damage, missing components, or any condition that impairs the equipment's function or resale readiness.

Skorppio is launching an optional Accidental Damage Waiver (ADW) program. ADW is a contractual waiver — not insurance — where Skorppio agrees to waive or reduce certain charges for accidental physical damage to eligible rented equipment during your rental term.

ADW is designed to reduce the financial surprise of accidental damage in real-world workflows. If an accident happens and ADW applies, you are responsible only for the deductible and any amount up to the per-incident cap confirmed on your order.

ADW may apply to accidental physical damage from normal, permitted use — drops, impacts, or accidental breakage that requires repair or replacement beyond normal wear.

ADW is available on eligible equipment tiers based on replacement cost and portability risk. Individual customers may add ADW on select Tier 1 and Tier 2 equipment. Business customers may be eligible for Tier 1, Tier 2, and Tier 3 equipment, with additional requirements for higher-value deployments.

ADW is priced as a percentage of eligible rental charges and billed on the same cadence as your rental. Individual accounts are billed at 15 percent of eligible rental charges. Business accounts are billed at 12 percent.

If ADW applies, your responsibility is limited to the deductible and any amount up to the per-incident cap. Each incident is evaluated separately. There is no aggregate ADW cap over the rental term.

Your specific tier, replacement cost, deductible, and cap are confirmed at checkout and on your order. If this page conflicts with your order terms, your order controls.

Replacement cost means the cost to replace the equipment with the same model or closest equivalent specification, based on documented supplier pricing or prevailing US pricing from major authorized channels, plus applicable tax, shipping, and standard replacement configuration. Supporting documentation is available on request.

For higher-value commercial deployments, Skorppio requires proof of insurance even if ADW is selected. Qualifying orders must provide commercial property or inland marine coverage that includes rented equipment, commercial general liability coverage, and a certificate of insurance meeting Skorppio's requirements.

If Skorppio arranges shipping, ADW may apply to accidental physical damage during transit subject to these terms. If you arrange your own shipping or packaging, ADW does not apply to transit risk — you are responsible for shipping insurance and any transit-related loss or damage.

Report any incident as soon as practical and within 24 hours of discovery when reasonably possible. If you cannot report within 24 hours, ADW may be limited only to the extent the delay materially prejudices Skorppio's ability to verify the incident or mitigate damage. If an impact event occurs and you are unsure whether damage exists, report the event — internal damage discovered during inspection may still be eligible.

When equipment is returned, Skorppio inspects and may run diagnostics. You will receive a written determination with a summary of the basis, and you may request supporting documentation. If you disagree with a determination, notify Skorppio within five business days so the dispute can be reviewed before charges finalize.

If you do not add ADW to your order, you are responsible for the full cost of repair or replacement for any damage, loss, or theft that occurs during the rental period. This is defined by the replacement cost of the affected equipment.

ADW is currently in development and will be available soon. Create an account to check ADW eligibility for your equipment and to receive launch updates.

Have a question about equipment protection, ADW eligibility, or how to report an incident? Reach out by phone, chat, or email — we respond within one business day.

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