Check and Update Your Payment Method
First step: check the card on file in your billing portal and make sure it is current. Skorppio retries failed payments automatically, but updating your payment method now avoids any disruption to your rental.
Log into your account at skorppio.com/customer/dashboard.
Navigate to Billing.
Review your payment method on file. Update your card details or add a new payment method if needed.
Once updated, the next automatic retry should process successfully.
Common Causes of Failed Payments
Expired credit card
Insufficient funds
Bank or card issuer blocking a large or unfamiliar transaction
Incorrect billing address on file
If your bank is blocking the transaction, contact your card issuer to authorize payments to Skorppio, then retry through the billing portal.
What Happens After a Failed Payment
Skorppio automatically retries failed payments. Qualified accounts have a 15-day grace period to resolve payment issues while maintaining active service.
If payment is not resolved within the grace period, service will be interrupted and Skorppio will initiate collection of the rented equipment. Upon notice of service interruption, the customer must return all rented equipment within 24 hours.
Failure to return equipment within the required timeframe may result in additional fees and further collection action, including Skorppio's right to retrieve equipment from the customer's premises as provided in the rental agreement.
Need More Help?
If you have updated your payment method and the issue persists, contact our team immediately through phone, chat, or email. For urgent billing matters, mention "urgent billing" in your message for priority handling.
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